We can provide a high quality, flexible service designed around your own individual needs and preferences. Services we provide can be as little or as much as you like from a “one off” spring clean to several visits a day to assist with life’s daily tasks. At Supportive we always listen to your views on what you would like to achieve from our service and understand that the little things are important and unique to you.
Support can include assisting with getting up and retiring to bed, personal care, assisting to the toilet, medication assistance, making meals, washing and ironing, shopping (including internet guidance), social companionship, night sits and much more.
We can also support and reassure individuals and their relatives through end of life care supporting with progressive illness, ensuring wishes are met with dignity and respect.
Our staff can also offer specialist care using hoists, peg feeding, incontinence care, support with the effects of dementia, overnight stays, and sitting services while a relative or carer gets a break.
All of the care is tailored to support your every need ensuring everything is right for you.
We provide our Home Care services across the North East in Durham, County Durham, Ferryhill, Consett, Sedgefield, Newton Aycliffe, Bishop Auckland.
With over 20 years’ experience, Supportive is the only provider of Domiciliary Health Care Services (of the nine main providers used by Durham County Council) which operates within the not for profit sector.
Supportive’s Home Care Service was established in 1994, operates from 7am to 10 pm, 7 days a week, 52 weeks of the year. We firmly believe that “only the best” is good enough and our fully trained care staff, who are our greatest asset, deliver the high quality service to clients in their own homes to enable them to have as much independence as possible.
For more information on the Home Care Service please contact our dedicated staff directly on: 01740 658 896
The Home Care Service can undertake a range of personal care tasks tailored to your own needs and preferences. These include:
- Getting up from and/or retiring to bed
- Using the toilet
- Eating and drinking
Domestic or practical support the Home Care Service can assist people with include:
- Household cleaning
- Laundry and ironing
- Fire-lighting including solid fuel into the home, clearing away and stoking the fire
- Preparation of meals
- Collecting pensions, prescriptions etc
- Assisting with money management and ensuring the payment of household bills etc
Overnight care is usually arranged from 10 pm until 7 am but can be flexible depending on an individual’s needs and can consist of:
Night sitting or “sleepovers”: A service aimed at giving individuals peace of mind (reassurance if you have just been released from hospital) or carers some welcome respite care.
Waking watch: A service with more “hands on” care, i.e. providing drinks, medication through the night, checking the client is comfortable.
We also support individuals who are suffering from a life-threatening illness to they can remain in the comfort of their own homes with their families
Our Home Care Service can offer companionship whether it be simply someone to share a drink and a chat, looking through photos and memorabilia, or reading a book.
Maybe you would like to get out and about more. If so, our Home Care Staff are able to accompany you:
- To appointments
- On shopping trips
- To visit friends and relatives
- To attend local events
Did you know?
Did you know that if we currently provide a 15 minute call to you or your loved one, it can be extended to 30 minutes for as little as £3.30
We aim to provide high quality care and feel that our customers should be given add on options. An extra 15 minutes added to a current 15 minute call could mean quality time for a cup of tea and a chat.
How Much Will It Cost?
Would you like a little extra help around the house for you or a loved one?
Concerned about the cost and how to pay?
Supportive can help you.
The cost – please contact us for details as requirements are individual and aligned to need.
Call our office staff on 01740 658899 to talk to a team member who will be happy to help.
How to pay – payment for care provided Supportive can be made by several methods; direct debit, cash, cheque or BACS whichever is easier for you.
Frequently Asked Questions
A 4-weekly invoice will be processed by Supportive and sent out to you. Payment arrangements can be made for a direct debit to be set up from your bank account.
You will be given a contact number to ring so you can call and cancel a care visit.
At least 24 hours or a charge will be made for the call.
Supportive provides a comprehensive induction and training programme for all staff with specialist training exclusive to your requirements.
You will be allocated a regular care worker who will work with you apart from when he/she is off or on leave.
If your care worker is off Supportive will send a relief care worker to carry out your normal care tasks so there should be no change in the service provided.
A Manager from Supportive will come and speak with you to help you decide the amount of time required to carry out the required tasks.
Yes. However, Supportive will require notice to make significant changes and allocate the necessary staff.
Yes. You could contact us and we will arrange short term care arrangements
No. You or a family member will need to be at home as care workers are not allowed to be in your house when there is no one at home.