Supportive believe that the highest quality training is a must, which is why we invest both time and money to ensure that our employees, volunteers and representatives are fully trained for their individual roles.
New care workers participate in a wo week initial induction programme, consisting of a combination of classroom-based training and shadowing an experienced colleague out in the community.
During their first two weeks, care workers receive training in; moving & handling, safeguarding adults/children, report writing, infection control, risk assessment, dementia care, medication administration and fire safety in the home. We ensure that new employees are equipped to meet the needs of our customers by also providing comprehensive awareness of the generic domiciliary care tasks they may be required to undertake, such as continence management, falls prevention, pressure ulcer prevention and application of compression stockings.
The Care Certificate Standards must be successfully completed within the first twelve weeks of employment. This is achieved by completion of work books and a series of ‘on the job’ observations to assess competency in the care worker practical role.
Supportive work closely with Skills for Care to ensure care workers are meeting the Care Certificate Standards, which are:
1. Understand your role
2. Your personal development
3. Duty of care
4. Equality and diversity
5. Work in a person centred way
7. Privacy and dignity
8. Fluids and nutrition
9. Awareness of mental health, dementia and learning disability
10. Safeguarding adults
11. Safeguarding Children
12. Basic Life Support
13. Health and Safety
14. Handling information
15. Infection prevention and control
All of our care workers are supported to achieve QCF Level 2 Diploma in Health and Social Care within their first year of employment following induction. Many of our employees progress to QCF Level 3 qualifications in Health and Social Care, Customer Service and Management.
Our volunteer drivers are also offered training to assist them in their role, in-house courses include; basic life support, ROSPA child car seat safety, confidentiality, safeguarding adults and data protection. Access is provided to the Local Safeguarding Children’s Board safeguarding training and we are always keen to source any volunteer training which may be of interest.
Ongoing training is an essential part of Supportive’s quality service provision, we achieve this by providing refresher training for all employees and volunteers. We work in partnership with local colleges to offer all employees a suite of distance learning training in many topics such as Equality and Diversity, Mental Health Awareness, Customer Service, Learning Disability Awareness and a range of health-related courses.