Volunteer and PTS Transport to meet your needs

Are you one of the many people in County Durham and the surrounding areas who finds it difficult to attend health appointments, get out of the house or use public transport?

Supportive can help you get from A to B. We provide a number of valuable services to help people in our communities. Maybe we can help you or someone you love to keep independent.

Scroll down for more details of the schemes we currently run.

Social Resource Centre staff, volunteers and clients at Ferryhill, Newton Aycliffe, Sedgefield, Darlington, Seaham and Peterlee.

The Community Transport (Personalised) Scheme

The Community Transport (Personalisation) Scheme aims to put people first by giving them the choice and control over their own transport arrangements (how and when it is delivered) to maximise their health and well-being.
Established in 2010, volunteer drivers provide the transport for the Personalisation Scheme transporting service users to various destinations across the County; Abbey Day Centre and Houghall College in Durham, Woodcraft for Landscapes in Wheatley Hill to name but a few.


How much will the personalised service cost?

This scheme is based on £1.50 per mile traveled by the passenger.

For example:

Spennymoor to James Cook Hospital is 26 miles which will cost £39.00 (an equivalent Taxi may cost up to £55.00)

Spennymoor to Durham is 6 miles which will cost £9.00 (an equivalent Taxi may cost up to £14.00)

More information can be obtained by telephoning 01740 658884.


Help to Health – Volunteer Patient Transport

Help to Health is a healthcare appointments volunteer car driver service. We’re passionate about giving those who need it that little bit of extra help so they can attend their healthcare appointments.

Help to Health is delivered collaboratively with Volunteering Matters. Between us we have over 44 years’ experience delivering volunteer car driver services to the people of County Durham.

“Before I used the scheme I had to cancel a lot of appointments and sometimes could not attend at all. I used to miss a lot of health checks. I now have peace of mind I can get to the surgery”.      A Service User

“If you live in the Durham Dales, Easington, Sedgefield, Derwentside, Durham or Chester-le-Street areas and need assistance getting to your health appointments, our volunteers could help get you there.”

How to book

The Help to Health telephone booking line, 0300 3309424 is open Monday to Friday except Bank Holidays, and transport is available from 8.30am until 5.30pm weekdays.

Your journey will need to be booked at least 48 hours in advance and is subject to a volunteer driver being available at the required date and time.

Types of planned healthcare appointments covered

Hospital appointments (such as University Hospital North Durham or Darlington Memorial Hospital)

  • GP surgery
  • Health centre
  • Community hospital or facility
  • Urgent care centre
  • Minor injury unit
  • Dental surgery
  • Pharmacy

Who can use the service?

Eligibility criteria will apply, eligible patients are those whose medical condition impacts on their mobility to such an extent that they would be unable to access healthcare and/or it would be detrimental to the patient’s condition or recovery to travel by other means. You will be asked some questions when you call to make sure you are eligible for the transport.

How much will the service cost?

It’s 45p per mile travelled and the payment of any car parking fees or expenses incurred. This is to cover the volunteer driver’s expenses in line with HMRC guidance. We’ll just ask you to pay at the end of your journey. People that can claim back their travel costs through the Healthcare Travel Costs Scheme can claim back the cost of their travel with this service to planned hospital appointments.

Patient Transport Service (PTS)

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Our Patient Transport Service has been set up to support the local NHS Ambulance Services, CCG’s, NHS Hospital Trusts and Local Authorities transporting people to and from hospitals in non-
emergency situations.

Have you thought about what you would do in a crisis?

Bed blocking, End of life patients, peak periods, long distance transfers, winter pressures, adverse weather – why not give Supportive a call and see what we can do for you!

T: 01740 658 883

This service is delivered by our highly trained and experienced staff all of whom are DBS checked and are professionally trained drivers who can support people in non-emergency situations. Our vehicles are wheelchair accessible with a rear ramp, winch and we carry oxygen.

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Other Transport Services

Supportive works in partnership with local authorities by delivering high quality transport services throughout County Durham. These contracted services include:

Transport for Adults and Children to:

Day Care Centres

Schools and Colleges

Contact with family members on behalf of Durham County Council Adult and Health Services and Children and Young Peoples Service and Darlington Borough Council.

Health Appointments in partnership with Volunteering Matters and with support from the Clinical Commissioning Groups of North Durham, Durham Dales, Sedgefield and Easington.

Did you know?

Social Resource Centre staff, volunteers and clients at Ferryhill, Newton Aycliffe, Sedgefield, Darlington, Seaham and Peterlee.

Our organisation ran a Health Appointment Car Scheme on behalf of Durham County Council Public Health for many years in Sedgefield and East Durham. The scheme was about individual transport and the specific needs of the users. It was aimed at those who, because of a short or long term disability, were unable to access public transport.

People who qualified for the scheme were provided with a caring and assisted door-to-door transport to enable them to attend any health related appointments.

In 2015 the scheme supported 747 local vulnerable people, through 10,505 journeys to community services, with 30 volunteer drivers contributing up to 42,000 hours of volunteering time.

The scheme has now been relaunched to cover all areas of County Durham as Help to Health!

Call 0300 339424 for information or go to

on March 14 | by

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