Transport
From humble beginnings to ever expanding excellence, patients are the driving force behind our transport services.
Here at Supportive we deliver quality, professional, patient centred services, supporting individuals to maintain independence and achieve a better quality of life.
If you have any feedback, we’d love to hear!
We Can Help
Based in the Northeast of England, our services cover the length and breadth of the country. Supportive meets the needs of our community by supporting our partners the North East Ambulance Service and wider NHS Trusts, to safely deliver our patients to where they need to be every time.
From newborn babies to those slightly more mature, we provide services and schemes to combat social isolation, hospital admissions and mental health issues.
Our Mission
Our mission at Supportive is to provide safe, reliable and compassionate patient transport that places people at the centre of everything we do. We are committed to protecting dignity, promoting independence and ensuring every individual is treated with kindness, respect and understanding throughout their journey.
We foster an open, transparent and inclusive culture where feedback from patients, families and staff is actively encouraged and valued. We believe that listening to both positive and constructive feedback is essential to learning, improving and maintaining high standards of care. Our staff are supported and empowered to speak up, raise concerns and share ideas without fear, helping us to prevent toxic cultures and promote safe, respectful practice.
Through well-trained staff, strong leadership, effective governance and a commitment to continuous improvement, we aim to deliver highquality patient transport that supports positive outcomes, patient wellbeing and trust in our service.
Help to Health
Help to Health is an initiative managed and delivered by Supportive with the incredible support from our volunteer drivers and in proud partnerships with the NHS.
Help to Health, supports people with safe and reliable transport to attend their various healthcare appointments across the region to those in need. Supporting patients to better health and wellbeing by reducing the barriers to accessing healthcare and challenging health inequalities. We are Supportive and we are here to support you.
Volunteer
Here at Supportive, our community is a huge part of our drive for excellence!
Our incredible volunteer drivers support every age and demographic across the region volunteering their time to support the needs of the region in proud partnership with Durham County Council. From children’s services to NHS Transport Information Services and beyond, our volunteer drivers selflessly give up their time to support those in need of a helping hand, delivering excellence one trip at a time.
My mam has been a client now for some years with Supportive SRC. She is very happy with the services she has with them. We both think the world of her most regular support worker and she is always happy with all the other support workers that come to her home. She looks forward to their visits and has no concerns at all.
J D (Daughter of Service User)
Kaye C (Daughter of Service User)
My parents have been receiving support from the team at Supportive. I have to say the communication time and consideration for my parents have been phenomenal. They are efficient and effective, and I feel very lucky to have Supportive care for my parents. My parents love the staff; they have all been caring, professional and extremely diligent. This company by far is the best and, believe me, we have been around a few.
R H (Daughter of Service User)
R D (Daughter of Service User)
My mam has been a client now for some years with Supportive SRC. She is very happy with the services she has with them. We both think the world of her most regular support worker and she is always happy with all the other support workers that come to her home. She looks forward to their visits and has no concerns at all.
J D (Daughter of Service User)
Kaye C (Daughter of Service User)
My parents have been receiving support from the team at Supportive. I have to say the communication time and consideration for my parents have been phenomenal. They are efficient and effective, and I feel very lucky to have Supportive care for my parents. My parents love the staff; they have all been caring, professional and extremely diligent. This company by far is the best and, believe me, we have been around a few.
R H (Daughter of Service User)
R D (Daughter of Service User)
My mam has been a client now for some years with Supportive SRC. She is very happy with the services she has with them. We both think the world of her most regular support worker and she is always happy with all the other support workers that come to her home. She looks forward to their visits and has no concerns at all.
J D (Daughter of Service User)
Kaye C (Daughter of Service User)
My parents have been receiving support from the team at Supportive. I have to say the communication time and consideration for my parents have been phenomenal. They are efficient and effective, and I feel very lucky to have Supportive care for my parents. My parents love the staff; they have all been caring, professional and extremely diligent. This company by far is the best and, believe me, we have been around a few.
R H (Daughter of Service User)
R D (Daughter of Service User)
My mam has been a client now for some years with Supportive SRC. She is very happy with the services she has with them. We both think the world of her most regular support worker and she is always happy with all the other support workers that come to her home. She looks forward to their visits and has no concerns at all.
J D (Daughter of Service User)
Kaye C (Daughter of Service User)
My parents have been receiving support from the team at Supportive. I have to say the communication time and consideration for my parents have been phenomenal. They are efficient and effective, and I feel very lucky to have Supportive care for my parents. My parents love the staff; they have all been caring, professional and extremely diligent. This company by far is the best and, believe me, we have been around a few.
R H (Daughter of Service User)
R D (Daughter of Service User)
My mam has been a client now for some years with Supportive SRC. She is very happy with the services she has with them. We both think the world of her most regular support worker and she is always happy with all the other support workers that come to her home. She looks forward to their visits and has no concerns at all.
J D (Daughter of Service User)
Kaye C (Daughter of Service User)
My parents have been receiving support from the team at Supportive. I have to say the communication time and consideration for my parents have been phenomenal. They are efficient and effective, and I feel very lucky to have Supportive care for my parents. My parents love the staff; they have all been caring, professional and extremely diligent. This company by far is the best and, believe me, we have been around a few.
R H (Daughter of Service User)
R D (Daughter of Service User)