Transport

From humble beginnings to ever expanding excellence, patients are the driving force behind our transport services. 

Here at Supportive we deliver quality, professional, patient centred services, supporting individuals to maintain independence and achieve a better quality of life. 

If you have any feedback, we’d love to hear!

We Can Help

Based in the Northeast of England, our services cover the length and breadth of the country. Supportive meets the needs of our community by supporting our partners the North East Ambulance Service and wider NHS Trusts, to safely deliver our patients to where they need to be every time.

From newborn babies to those slightly more mature, we provide services and schemes to combat social isolation, hospital admissions and mental health issues.

Our Mission

Our mission at Supportive is to provide safe, reliable and compassionate patient transport that places people at the centre of everything we do. We are committed to protecting dignity, promoting independence and ensuring every individual is treated with kindness, respect and understanding throughout their journey.

We foster an open, transparent and inclusive culture where feedback from patients, families and staff is actively encouraged and valued. We believe that listening to both positive and constructive feedback is essential to learning, improving and maintaining high standards of care. Our staff are supported and empowered to speak up, raise concerns and share ideas without fear, helping us to prevent toxic cultures and promote safe, respectful practice.

Through well-trained staff, strong leadership, effective governance and a commitment to continuous improvement, we aim to deliver highquality patient transport that supports positive outcomes, patient wellbeing and trust in our service.

Help to Health

Help to Health is an initiative managed and delivered by Supportive with the incredible support from our volunteer drivers and in proud partnerships with the NHS.

Help to Health, supports people with safe and reliable transport to attend their various healthcare appointments across the region to those in need. Supporting patients to better health and wellbeing by reducing the barriers to accessing healthcare and challenging health inequalities. We are Supportive and we are here to support you.

Volunteer

Here at Supportive, our community is a huge part of our drive for excellence!

Our incredible volunteer drivers support every age and demographic across the region volunteering their time to support the needs of the region in proud partnership with Durham County Council. From children’s services to NHS Transport Information Services and beyond, our volunteer drivers selflessly give up their time to support those in need of a helping hand, delivering excellence one trip at a time.

Where do I start Supportive, you took on the care for my father-in-law R and then took my mother-in-law A.  Firstly everyone that looked after them both were amazing, we found as a family they were in the best care ever. Our heartfelt thanks must go to K, A, S and D these girls are a credit to your company please be proud of what lovely caring and attentive girls you have working for you, but us as family can't thank them enough for what they did for us.  The girls have made a stamp on our hearts they are part of our family and we certainly won't and can't forget them. For younger girls to take on the role they are doing they are simply dedicated to their clients but in our eyes A and R weren't just clients to them they were more and that showed every time they walked through the door. I could go on and on but the girls know how much we think of them, truly amazing. Keep doing what you do K, A, S and D love you all.

My mam has been a client now for some years with Supportive SRC. She is very happy with the services she has with them. We both think the world of her most regular support worker and she is always happy with all the other support workers that come to her home. She looks forward to their visits and has no concerns at all.

J D (Daughter of Service User)

Excellent care is offered by staff (carers) from Supportive SRC Ltd. There were two consistent teams - which was helpful. They were kind, considerate and thoughtful. Carers undertook all requested tasks with grace and dignity. Nothing was a problem. Could not have had anything better. Brilliant, outstanding service. Thank you so much.

Kaye C (Daughter of Service User)

My parents have been receiving support from the team at Supportive. I have to say the communication time and consideration for my parents have been phenomenal. They are efficient and effective, and I feel very lucky to have Supportive care for my parents. My parents love the staff; they have all been caring, professional and extremely diligent. This company by far is the best and, believe me, we have been around a few.

R H (Daughter of Service User)

My Dad came out of hospital last year, really didn't want a carer as ex-army and very independent. We had a lovely carer who was very understanding and caring. She went above and beyond with my Dad and made him very comfortable in his own home. Nothing was a bother, she and my Dad have a special bond which allows me the break I need. Can't thank Supportive SRC enough for what they do, from office staff to management.

R D (Daughter of Service User)

Where do I start Supportive, you took on the care for my father-in-law R and then took my mother-in-law A.  Firstly everyone that looked after them both were amazing, we found as a family they were in the best care ever. Our heartfelt thanks must go to K, A, S and D these girls are a credit to your company please be proud of what lovely caring and attentive girls you have working for you, but us as family can't thank them enough for what they did for us.  The girls have made a stamp on our hearts they are part of our family and we certainly won't and can't forget them. For younger girls to take on the role they are doing they are simply dedicated to their clients but in our eyes A and R weren't just clients to them they were more and that showed every time they walked through the door. I could go on and on but the girls know how much we think of them, truly amazing. Keep doing what you do K, A, S and D love you all.

My mam has been a client now for some years with Supportive SRC. She is very happy with the services she has with them. We both think the world of her most regular support worker and she is always happy with all the other support workers that come to her home. She looks forward to their visits and has no concerns at all.

J D (Daughter of Service User)

Excellent care is offered by staff (carers) from Supportive SRC Ltd. There were two consistent teams - which was helpful. They were kind, considerate and thoughtful. Carers undertook all requested tasks with grace and dignity. Nothing was a problem. Could not have had anything better. Brilliant, outstanding service. Thank you so much.

Kaye C (Daughter of Service User)

My parents have been receiving support from the team at Supportive. I have to say the communication time and consideration for my parents have been phenomenal. They are efficient and effective, and I feel very lucky to have Supportive care for my parents. My parents love the staff; they have all been caring, professional and extremely diligent. This company by far is the best and, believe me, we have been around a few.

R H (Daughter of Service User)

My Dad came out of hospital last year, really didn't want a carer as ex-army and very independent. We had a lovely carer who was very understanding and caring. She went above and beyond with my Dad and made him very comfortable in his own home. Nothing was a bother, she and my Dad have a special bond which allows me the break I need. Can't thank Supportive SRC enough for what they do, from office staff to management.

R D (Daughter of Service User)

Where do I start Supportive, you took on the care for my father-in-law R and then took my mother-in-law A.  Firstly everyone that looked after them both were amazing, we found as a family they were in the best care ever. Our heartfelt thanks must go to K, A, S and D these girls are a credit to your company please be proud of what lovely caring and attentive girls you have working for you, but us as family can't thank them enough for what they did for us.  The girls have made a stamp on our hearts they are part of our family and we certainly won't and can't forget them. For younger girls to take on the role they are doing they are simply dedicated to their clients but in our eyes A and R weren't just clients to them they were more and that showed every time they walked through the door. I could go on and on but the girls know how much we think of them, truly amazing. Keep doing what you do K, A, S and D love you all.

My mam has been a client now for some years with Supportive SRC. She is very happy with the services she has with them. We both think the world of her most regular support worker and she is always happy with all the other support workers that come to her home. She looks forward to their visits and has no concerns at all.

J D (Daughter of Service User)

Excellent care is offered by staff (carers) from Supportive SRC Ltd. There were two consistent teams - which was helpful. They were kind, considerate and thoughtful. Carers undertook all requested tasks with grace and dignity. Nothing was a problem. Could not have had anything better. Brilliant, outstanding service. Thank you so much.

Kaye C (Daughter of Service User)

My parents have been receiving support from the team at Supportive. I have to say the communication time and consideration for my parents have been phenomenal. They are efficient and effective, and I feel very lucky to have Supportive care for my parents. My parents love the staff; they have all been caring, professional and extremely diligent. This company by far is the best and, believe me, we have been around a few.

R H (Daughter of Service User)

My Dad came out of hospital last year, really didn't want a carer as ex-army and very independent. We had a lovely carer who was very understanding and caring. She went above and beyond with my Dad and made him very comfortable in his own home. Nothing was a bother, she and my Dad have a special bond which allows me the break I need. Can't thank Supportive SRC enough for what they do, from office staff to management.

R D (Daughter of Service User)

Where do I start Supportive, you took on the care for my father-in-law R and then took my mother-in-law A.  Firstly everyone that looked after them both were amazing, we found as a family they were in the best care ever. Our heartfelt thanks must go to K, A, S and D these girls are a credit to your company please be proud of what lovely caring and attentive girls you have working for you, but us as family can't thank them enough for what they did for us.  The girls have made a stamp on our hearts they are part of our family and we certainly won't and can't forget them. For younger girls to take on the role they are doing they are simply dedicated to their clients but in our eyes A and R weren't just clients to them they were more and that showed every time they walked through the door. I could go on and on but the girls know how much we think of them, truly amazing. Keep doing what you do K, A, S and D love you all.

My mam has been a client now for some years with Supportive SRC. She is very happy with the services she has with them. We both think the world of her most regular support worker and she is always happy with all the other support workers that come to her home. She looks forward to their visits and has no concerns at all.

J D (Daughter of Service User)

Excellent care is offered by staff (carers) from Supportive SRC Ltd. There were two consistent teams - which was helpful. They were kind, considerate and thoughtful. Carers undertook all requested tasks with grace and dignity. Nothing was a problem. Could not have had anything better. Brilliant, outstanding service. Thank you so much.

Kaye C (Daughter of Service User)

My parents have been receiving support from the team at Supportive. I have to say the communication time and consideration for my parents have been phenomenal. They are efficient and effective, and I feel very lucky to have Supportive care for my parents. My parents love the staff; they have all been caring, professional and extremely diligent. This company by far is the best and, believe me, we have been around a few.

R H (Daughter of Service User)

My Dad came out of hospital last year, really didn't want a carer as ex-army and very independent. We had a lovely carer who was very understanding and caring. She went above and beyond with my Dad and made him very comfortable in his own home. Nothing was a bother, she and my Dad have a special bond which allows me the break I need. Can't thank Supportive SRC enough for what they do, from office staff to management.

R D (Daughter of Service User)

Where do I start Supportive, you took on the care for my father-in-law R and then took my mother-in-law A.  Firstly everyone that looked after them both were amazing, we found as a family they were in the best care ever. Our heartfelt thanks must go to K, A, S and D these girls are a credit to your company please be proud of what lovely caring and attentive girls you have working for you, but us as family can't thank them enough for what they did for us.  The girls have made a stamp on our hearts they are part of our family and we certainly won't and can't forget them. For younger girls to take on the role they are doing they are simply dedicated to their clients but in our eyes A and R weren't just clients to them they were more and that showed every time they walked through the door. I could go on and on but the girls know how much we think of them, truly amazing. Keep doing what you do K, A, S and D love you all.

My mam has been a client now for some years with Supportive SRC. She is very happy with the services she has with them. We both think the world of her most regular support worker and she is always happy with all the other support workers that come to her home. She looks forward to their visits and has no concerns at all.

J D (Daughter of Service User)

Excellent care is offered by staff (carers) from Supportive SRC Ltd. There were two consistent teams - which was helpful. They were kind, considerate and thoughtful. Carers undertook all requested tasks with grace and dignity. Nothing was a problem. Could not have had anything better. Brilliant, outstanding service. Thank you so much.

Kaye C (Daughter of Service User)

My parents have been receiving support from the team at Supportive. I have to say the communication time and consideration for my parents have been phenomenal. They are efficient and effective, and I feel very lucky to have Supportive care for my parents. My parents love the staff; they have all been caring, professional and extremely diligent. This company by far is the best and, believe me, we have been around a few.

R H (Daughter of Service User)

My Dad came out of hospital last year, really didn't want a carer as ex-army and very independent. We had a lovely carer who was very understanding and caring. She went above and beyond with my Dad and made him very comfortable in his own home. Nothing was a bother, she and my Dad have a special bond which allows me the break I need. Can't thank Supportive SRC enough for what they do, from office staff to management.

R D (Daughter of Service User)